The rollout of COVID-19 vaccines has executives everywhere hopeful for the pandemic’s end. Some are now asking how their companies might emerge stronger—making permanent the survival-mode improvements that brought speed, flexibility, and purpose, while avoiding bureaucracy. Our research finds that achieving these aims requires embodying nine characteristics that collectively describe who the organization is, how it operates, and how it grows.
Unlocking the true value of effective feedback conversations
Much of the fairness of a performance-management process rests on managers’ ability to coach effectively. In the current environment, as people juggle work pressures with countless personal errands and tasks, the key to successful performance management is to also focus on quality, not just quantity, of regular feedback discussions and check-ins.