1. Preparing for Success in a Post-pandemic Future
While we are being overwhelmed by a deluge of information on how to “survive” the COVID-19 pandemic, the astute among us are turning their attention to how the post-pandemic future will unfold. What will the new world order look like, and where will the emerging economic opportunities lie?
https://www.familybusinessmagazine.com/preparing-success-post-pandemic-future
2. Make It Better, Not Just Safer: The Opportunities to Re-invent Travel
Safety must be the first priority. Wherever possible, however, intensified health and hygiene protocols should be implemented in ways that avoid making journeys more difficult in the aftermath of the pandemic—for example, the way that travel became logistically more complex after 9/11 because of additional security measures. The imperative to move fast has often meant unilateral decision making, rather than solutions developed through quick, iterative feedback. Any further advance of cold or sterile experiences as a result of the (appropriate) pursuit of safety could radically shift behaviors toward simpler experiences, such as choosing to drive instead fly, or could even dampen the overall recovery. Travel companies need to excite and attract customers as well as reassure them. To achieve this, leaders should focus on making travel better—not just safer—which means giving travelers more control, offering greater authenticity and personalization, and taking a customer-centric, agile approach.
https://www.mckinsey.com/industries/travel-logistics-and-transport-infrastructure/our-insights/make-it-better-not-just-safer-the-opportunity-to-reinvent-travel
